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Email – An Apology July 29, 2008

Posted by liverpoolchamber in Chamber Services.
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On Friday, the Chamber’s Chinalink team sent out and invitation to a luncheon event. This message was subsequently duplicated to everyone on the mail list. Liverpool Chamber of Commerce would like to apologise sincerely for the inconvenience that this email has caused to all recipients

An error in the dispatch of the email has caused it to be sent on multiple occasions to all members. This was an honest mistake by a young member of the Chamber’s staff and we are working hard to mitigate the consequences for Members. This has never happened before and our ICT team have already put preventative measures in place to avoid any possible future recurrence.

It seems that the reason for this problem is a Microsoft SBS Server issue. This occurs when an SBS Server has been implemented in a company and the required patches have not been installed. The result is that if emails are sent in the TO field and an address within this list is incorrect, the offending server will continue to send to all in the list.

After examining a number of the messages in question, it is clear that although the Liverpool Chamber’s mail server sent the original email, it was then propagated and re-sent to all members by the offending SBS mail server(s) and that, sadly, is beyond our control. It was a regrettable mistake by the member of staff in question to send any mail in the TO field and this is being dealt with internally, but it is worth noting that while we started this sorry affair, Liverpool Chamber’s mail server was not responsible for the problems that have occurred.

We are now actively involved with external companies whose servers have the outlined problem and are working with them to solve the problem, in the meantime if everyone could be patient and please not reply to the offending emails as this adds to the problem of people’s mail boxes getting full. If you require further information or assistance please feel free to call our switch board (0151 227 1234) and ask to be put through to the IT department.


Jack Stopforth

Chief Executive, Liverpool Chamber of Commerce