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HR In Hard Times November 27, 2008

Posted by liverpoolchamber in British Chambers of Commerce, Chamber HR, Chamber Services, Services.
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scrapheapDuring these testing times, it’s almost inevitable that some companies will have to resort to redundancies.

So it’s vital to handle these issues responsibly from the start.

Don’t forget, your Chamber membership gets you free HR support and advice from Chamber HR

No employer should consider this measure before taking professional advice at the outset, indeed it should be before the outset.

In many cases professional advisors can help long before a redundancy situation has to be considered. Remember that in tough times although employees are a major cost burden, good motivated employees are also a positive asset to have on board to help you steer through the changing climate of the economic downturn. A well handled re-evaluation programme can help you focus on the profitable parts of your business, assist you with retaining essential staff and in a final resort look at measures to cut costs which can include restrictions on recruitment, reduced use of agency staff, short time working, lay off and maybe redundancy.

However, redundancy should be one of a range of options considered and usually only considered when all else has failed. Redundancy can lead to loss of skills and abilities within the workplace. It will almost certainly lead to loss of morale and faith and that in turn will lead to even more employees leaving, sometimes your best. So a well handled redundancy situation is not about just shedding jobs but about handling it in a sensible manner dealing with the challenges of keeping the workforce focused, retaining the best and shedding jobs as a last resort.

It is also about ensuring that when it is done it is carried out properly and avoids the high cost in terms of time and money that Tribunal claims can bring upon any employer, large or small.

One of the best ways to ensure that you handle the position properly is to take advantage of a specially prepared Redundancy handling consultancy provision that the advice service can offer. You can receive on site help as well as that all too crucial training for your managers. Training in, not only how to handle a redundancy, but how to avoid it where possible and if it becomes inevitable how to negotiate the shark ridden waters and emerge relatively unscathed at the other end with a sound group of rowers left in the boat with you.

Find out more about Chamber HR here.

Email our membership team if you can’t find you Chamber HR log-in details.

Ritual Public Humiliation In The Name of Customer Care – Professional? Or Idiotic? September 17, 2008

Posted by liverpoolchamber in Business, News.
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If your company under-performed, even mildly, would you slip on a dunce’s hat and walk around crowded Liverpool City Centre streets, handing out letters explaining why you were being punished? And a luminous orange dunce’s hat. With leopard-skin, ear-warming flaps.

And would you submit yourself to a public flogging for the next “slight underperformance” with your service? With custard pies – 44 of them videoed and seen by over 10,000 people on YouTube?

Even if you don’t watch the videos that made them look like complete fools, join the debate here: Utter Humiliation In Business – Should You Encourage It?

You may not. But what would you think of a company who did? Would you think they were a bunch of clowns or people that really care? And would it be a step too far, if it was videoed and published on your web-site for every customer to see.

And would you submit yourself to a public flogging for the next “slight underperformance” with your service? With custard pies – 44 of them videoed and seen by over 10,000 people on YouTube?

Even if you don’t watch the videos that made them look like complete fools, join the debate here: Utter Humiliation In Business – Should You Encourage It?

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